My Program

Login and Registraton FAQs

Where can I find my certificate number?
Your certificate number, alternately called your member number or customer ID number, can be found on your (please scroll over file name to view location of certificate number):
- invoice,
- certificate of insurance,
- declarations form, and
- Proposal of Insurance.

My e-mail has changed since I've registered. How do I login?

Please login using the e-mail address provided during the original registration process. You can change your e-mail address after you've logged in.

I have registered but can not remember my username.

Please click here, and we will email your username to the account your provided.

I have registered but can not remember my password.

Please click here to enter your username, and we will email your password to you.

I am unable to convert my registration to the new website because I cannot remember which email address I used when I first registered on the previous site.

Please contact us through our login troubleshooting form, and we will contact you with that information.

I am still having trouble logging into My Program. What do I do?

If your question is not addressed, please contact us via our login troubleshooting form. If you are unable to use this form, please contact us at In your message please give us the following information to help expedite the handling of your request:

  • The specific error message you are receiving
  • Your full name, city and state
  • The e-mail you are using to login
  • Your Customer ID number you are using the login

If you have specific questions regarding your policy or have other inquires, please visit the Contact Us page so that your questions can be properly routed to the correct Customer Service representative or call (800) 245-3333.


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My Program

My Program
How Can My Program Assist Me?

By logging into My Program, you can manage many aspects of your policy online, including:

  • Pay your premium
  • Request a certificate of insurance
  • View police details
  • Add practice locations
  • Customize your online profile
  • Change your mailing address
  • And more!